Refunds & Returns


REFUNDS

Unfortunately we cannot provide a refund if:

  • The product is not returned to us.
  • You are not living at the shipping address you provided on the order.
  • The product was not purchased from our online store.

You can swap an item if it is unused and still in its packaging up to 2 weeks. You will need to pay the postage to return it to us and also the postage to send you the new item.

If you are approved for a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

RETURNS

We do hope that you are very happy with your order once received. However if you are not then please get in touch with us immediately - info@homelycreatures.com.au

Please note, we cannot refund the postage and you will have to pay for the return postage unless the return is a result of our error (you received an incorrect or defective item). If you notice that your order is damaged, please do not accept the package and contact us straight away. Alternatively please photograph the damaged packaging, or send it back to us so we can see what went wrong.

 

If you have any further questions about refunds or returns, please contact us at info@homelycreatures.com.au